How BBVA USA Delivered an Online Loan Application in Three Days

While an online loan application for small businesses was on the roadmap to develop for the The bank’s award-winning mobile banking app in 2020, it was not yet in place when the Small Business Administration (SBA) announced its intention to accept applications from April 3.

According to Jason Howard, CTO of BBVA, developing a new online application would normally take up to a year of planning, development and deployment, but the team is committed to launching it in three days. .

Howard: “Something this big would usually require a team of 100 or more. “

“Something this large would typically require a team of 100 or more, including engineering and other support functions within the bank,” Howard said. “But because P3 funds were disbursed on a first come, first served basis – and an online application is light years more efficient – we knew we had to get there and happen fast. “

Howard says the team was able to hit their target launch date because the bank empowered a small team with a very focused goal. “We have had all stakeholders and control unit teams actively engaged, making quick decisions without waiting for the typical prioritization process, ”Howard said.

Launching the app was the team’s number one priority, recognizing that funding for this program would not be available for long.

Kevin mcmahon, engineering manager for BBVA, diverted team members from several areas of the engineering group to focus on this effort, and many worked three days in a row to achieve the goal.

McMahon: “The job just couldn’t have been done with a typical 8-10 hour workday. “

“The job just couldn’t have been done on a typical 8-10 hour workday,” McMahon said. “You can only have a limited number of developments in an application at a time, so we needed our experts to work around the clock to develop code, test, write processes, and validate those processes. “

The engineering team’s three-day deadline meant that small business clients of BBVA could apply for payroll protection program funds online on the first day the program opened.

McMahon: “We all knew we were serving a purpose. We were literally saving people’s jobs.”

“We all knew we were serving a purpose,” McMahon said. “We were literally saving people’s jobs. We were all aware of the impact this could have, or more specifically the potential harm we could cause by not being prepared. It was not a risk we were willing to take for ourselves and, more importantly, for our clients and their livelihoods.


Click here to visit BBVA USA’s small business resource page and to receive updates on the Payroll Protection Program.

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