IT Support Team Leader – IT-Online

My client is a dynamic and ambitious Durban based export trading family business that has been in business for 50 years. They specialize in the export of consumer products, fruits and vegetables, meat, wines and building materials to more than 45 countries around the world.

Their growth over the past two years has been exponential and they are constantly looking to strengthen their dynamic, diverse and forward-thinking team.

They are currently looking for an experienced IT Support Team Leader who can manage their team but also get involved in day-to-day IT support ensuring the business is running at the best possible IT capacity.

They are looking for someone who understands IT infrastructures and technologies and who is aware of current market trends.

Key responsibilities include the following:

  • Computer purchases – one-time and monthly
  • Manage spare IT equipment, ensuring there is enough equipment for all users.
  • Assist department heads with their IT queries
  • Meetings with suppliers and management of account requests with suppliers
  • Manage and support the IT support team ensuring that all tasks and deadlines are met.
  • Managing Critical Support Issues
  • Perform server management (domain, AD, file, printing and storage)
  • Research the latest security measures and technologies to keep the IOEC at the forefront and ensure security and availability.
  • Help define IT infrastructure strategy, architecture and processes
  • Be part of IT projects, including the design and deployment of new IT systems and services
  • Assist with network design and capacity planning, including configuring VLANS creation and managing cloud solution and other network configurations
  • Oversee the installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripherals. This includes network support to field representatives
  • Design strategies for client/server implementations; and the infrastructure needed to support these strategies.
  • Implement new server systems, applications and hardware
  • Monitoring and management of network, server and device capacity and alerts
  • Implement policies, procedures and technologies (including firewalls) to ensure IT security and maintain DR & BCM standards
  • Plan and implement server upgrades, maintenance patches, and vendor-supplied fixes
  • Provide telecommunications support on IP phones. This is related to vendor support
  • Recommend and execute changes to the server environment to improve efficiency, reliability, and performance
  • Develop and maintain server and network documentation
  • Administer equipment, hardware and software upgrades
  • Practice asset management, including maintaining network component inventory and related documentation and technical specification information
  • Perform server and security audits
  • Perform and maintain system backups and recovery via backup software
  • Monitor and test network performance and provide network performance statistics and reports
  • Recommend, plan and perform network improvements, upgrades and repairs
  • Manage and maintain the storage environment
  • Evaluate vendors and develop testing strategies for new hardware and software
  • Meet Office 365 standards and provide support

Experience, skills and qualifications:

  • Must have at least 5 years of equivalent work experience
  • Must be up to date with the latest computer technologies
  • Excellent time management skills
  • Be able to multi-task
  • Be able to delegate tasks and get involved when necessary
  • Experience working with Syspro and Qlik would be an advantage
  • Microsoft server
  • Must have some experience in Fortigate firewalls, HP Aruba switches, networks/VLANs
  • Microsoft Certified Systems Engineer – (MCSE) OR Microsoft Certified IT Professional – (MCITP).
  • CCNA or related networking certification beneficial OR
  • College/university diploma in the field of computer science
  • Experience in Office 365 (end-to-end support)

Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration

Personality traits we are looking for:

  • leads
  • Analytical and logical. Able to make intelligent decisions
  • Determined and motivated
  • Sense of urgency and respect for deadlines
  • Solution-focused

Desired skills:

  • service desk
  • desktop computers
  • Mobile device support
  • DR and BCM standards
  • Server management
  • Informatique infrastructure
  • Computer purchases
  • TCP/IP
  • Remote Support
  • Microsoft Certified Desktop Support
  • Hardware troubleshooting
  • A support service

Desired work experience:

  • 2 to 5 years Sea freight
  • 5 to 10 years Administration / IT project management

Desired level of qualification:

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