National moving month: hire a professional mover you can trust

A sunny living room with many cardboard boxes, full of possessions. In the foreground is a box with a black dog watching. The window and boxes provide space for copy.

(BBB) ​​- May is national moving month, and it’s usually the start of a very busy season. Movers are one of the top categories of businesses searched on the Better Business Bureau’s website, which features over 20,000 moving-related companies. Whether they’re moving near or far, it’s important for movers to choose a company they can trust.

Better Business Bureau offers the following tips for preparing for a move, finding a trustworthy moving company, and avoiding scams:

Do your research. Find company profiles for moving companies on The American Moving and Storage Association (AMSA) and the Canadian Association of Movers (CAM) also identifies movers who are committed to high standards of trust and to resolving complaints promptly. Many movers who are BBB accredited companies are also AMSA ProMovers or CAM members. Note how long a company has been in business and read reviews from previous clients.

Check the mover’s claims, credentials and professional memberships. Fraudsters and night flight operators will not be able to justify a good reputation. Ask for proof of license, insurance, etc.

Get it in writing. Get three written estimates from different movers based on visits to your home. Although most professional movers give quotes over the phone, it’s always a good idea to get written documentation of any services you receive. If an estimate sounds too good to be true, it probably is. If at any time the services change, either on your part or on the part of the professional, make sure that these changes are documented and understood by both parties.

Talk about the money. Find out how and when payment is required. Many companies require up to 10% down payment to secure your move date and require payment before your goods are delivered. Find out what your payment options are and what payment method is available. Let your bank know you’re moving in case they see an increase or unusual charges on your credit card.

Prepare for damage. Even though trusted movers are trained to handle your belongings and your home with care, it’s difficult to move an entire household without at least some damage. Be sure to educate yourself about ineligible and unprotected items, such as hazardous materials, jewelry, currency, and more. Find out what is covered by your home insurance policy and what is / is not covered by your replacement appraisal protection. If you expect other workers to enter and leave your home, consider documenting the conditions before and after entry, in case of property damage.

Protect your assets. Make sure your mover offers full coverage insurance for any lost or damaged property. Note that insurance is by the pound, so expensive items such as a flat screen TV may require additional replacement cost coverage in the event that they are damaged in transit. Find out what your home insurance will and will not cover when moving.

Take your valuables with you. Cash, coins, jewelry, photographs, and important papers should be taken with you or shipped separately using a shipping service with tracking numbers and insurance.


To find a trusted moving company near you, visit

For tips on spotting a scam on the move, read BBB Moving Scams.

If you want to report a scam, call 256-533-1640 or go to BBB Scam Tracker.

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